Brûkersgids foar barmansoftware

Bartender Software

Spesifikaasjes

• Product Name: BarTender Support System
• Stipe kanalen: Web-based support case creation
• Availability: Based on business hours and request time
• Priority Levels: Urgent / Business Critical, High / Degraded Service, Normal, Low
• Office Hours: Monday to Thursday – Americas (4 am6 pmm PST), EMEA (9 am6 pmm CET), APAC9 am6 pm6pm CST), Jap9 am5 pmm-5pm JST); Friday – 9 am5 pm9am-5pm CET)

Produkt Usage Ynstruksjes

Ynformaasjeblêd oer BarTender®-software

For BarTender® customers on any currently supported BarTender version with Standard Maintenance and Support, Technical Support is available during business hours with a first reply time Service Level Target (SLT) of two (2) business hours* for Urgent Issues, according to the priority level definitions listed below. Standard Maintenance and Support is also available for 30-day Trial licenses during the trial period.

Hoe kinne jo in nije stipe-saak oanmeitsje

1. Navigearje nei [Kontakt mei stipe] webside: Iepenje de webside en wreidzje it útklapmenu út. Selektearje "Ik wol in nije stipesaak oanmelde."
2. Enter your BarTender Support Number: Input your
   Support Number and click Continue.
   • Jo stipenûmer fine:
   • Yn BarTender Designer: Gean nei Help > Oer.
   • Yn BarTender Cloud: Navigearje nei Cloud-akkount beheare > Algemien.
3. Complete the required fields: Provide information for each available field to the best of your ability. Fields marked with an asterisk (*) are mandatory. Once all necessary details are entered, click Create Support Case.
4. Untfang jo kaartsje-ID: Nei yntsjinjen:
   • Your Support Ticket number/ID displays at the top of the screen.

Noat: De beskikberens fan live stipekanalen wurdt automatysk bepaald op basis fan jo oanfraachtiid en ús iepeningsoeren.

Foar misjekrityske produksjeproblemen, by it yntsjinjen fan jo ynsidint fia de web foarm, web formive a guaranteed two (2) business hours first response time at the provided email address, make sure to:

1. Fill in every field.
2. Select urgent for the business impact of your issue.
3. For BarTender Cloud, critical availability issues enable the Cloud Outage seleksjefakje.

Kantoaroeren fan technyske stipe

Support is available during specific hours bathe sed on the region.

Refer to the following schedule:

Alle kantoaren hâlde har oan lokale feestdagen. In folsleine list mei slutingen tidens feestdagen is te finen op: https://www.bartendersoftware.com/about/holiday-closures/

Priority Level Definitions

For detailed information on availability, support channels, and time targets, visit the Availability and Channels for Support section on bartendersoftware.com.

Visit Availability and Channels for Support for further information and conditions on our time targets, support channels, and availability.

bartendersoftware.com

© 2025 Seagull Software, LLC. BarTender, BarTender Cloud, Intelligent Templates, Drivers by Seagull, the BarTender logo, the BarTender Cloud logo, and the Drivers by Seagull logo are trademarks or registered trademarks of Seagull Software, LLC. All other trademarks are the property of their respective owners. PRT 0058_EN

FAQs